1.1 These Terms outline the rules for using our website and making purchases through it.
1.2 Key terminology and definitions used throughout this document are explained in Section 26.
2.1 By accessing our website or placing an order, you confirm that:
(a) You are 18 years of age or older;
(b) You have the legal authority to enter into a contract;
(c) No laws or regulations prevent you from doing so.
2.2 We may request proof of your authority to accept these terms.
2.3 You further confirm that:
(a) You have no criminal history related to online or digital misconduct;
(b) You have not been previously restricted from accessing our services.
2.4 We reserve the right to block access to our platform at any time.
2.5 By completing a purchase, you agree that:
(a) You have read and accepted these terms;
(b) Your order is a formal request to buy under these conditions;
(c) Our order confirmation is governed by these same terms;
(d) You are bound by this agreement.
2.6 If any part of these terms is unacceptable to you, do not continue to use our site or make purchases.
2.7 Explicit agreement with these Terms is required for purchases or submissions on the site.
2.8 Your use of the site also confirms acceptance of:
(a) Our Privacy Policy;
(b) Our Use Policy as stated in Section 12.
2.9 We recommend printing or saving a copy of these Terms for future reference.
2.10 If you do not agree, you must not place orders or communicate with us through the website.
3.1 You confirm all activity on the website and any purchases made are solely for your personal use, and you are not acting on behalf of another entity.
4.1 Prices listed include shipping fees but exclude taxes, customs duties, and government charges.
4.2 You are responsible for any customs or import fees. These are not reflected in product pricing. Contact our team to verify if such charges apply in your location. You are responsible for compliance with your country's import regulations.
4.3 We strive for pricing accuracy. If an error occurs, we will notify you and provide an option to proceed at the correct price or cancel. Lack of response will result in cancellation and full refund.
4.4 Orders will not be honored at incorrect prices, even with a confirmation email.
4.5 Price adjustments do not affect confirmed purchases.
5.1 Orders depend on product availability. We will confirm orders for available items. If not available, you will receive a refund.
5.2 A binding contract begins only when we confirm the order. The contract applies solely to the listed items and includes these Terms.
5.3 Multi-product orders may ship separately.
5.4 We reserve the right to update or remove content or products at any time.
5.5 Orders may be canceled at any time, even after confirmation. We hold no liability for such cancellations.
5.6 You will be fully refunded for any canceled orders that were already paid.
6.1 Available payment options are listed at checkout.
6.2 Any promotional codes issued can be used during purchase.
6.3 Payments may be handled by external payment providers. By ordering, you authorize us to share necessary details with them.
6.4 We are not a financial institution and do not accept liability for issues with payment intermediaries.
6.5 You agree that:
(a) The card or payment method used is yours;
(b) Any discount code is rightfully yours;
(c) Funds are available.
6.6 We are not responsible for card misuse, including fraud. We may report suspicious behavior to relevant authorities.
6.7 Chargebacks or payment reversals are strictly prohibited.
6.8 You agree to compensate us for losses caused by chargebacks or reversals.
7.1 Delivery will be made to the address you enter at checkout.
7.2 Estimated delivery windows will be shared during the checkout process.
7.3 Delivery delays may occur. We will inform you, but are not liable for delays.
7.4 If delivery cannot be completed, we will offer alternatives or issue a refund.
7.5 Responsibility for the product transfers to you once delivery is made, unless delayed due to your unavailability.
7.6 If no one is available to accept delivery, the courier may leave instructions for rescheduling.
7.7 Refusal or failure to accept delivery may incur additional charges.
7.8 Products typically ship 2–5 business days after payment. Standard shipping may take 5–8 business days, but in some cases up to 4 weeks. Shipment is made once your full order is ready.
7.9 You are accountable for customs charges. Goods are shipped as tax- and duty-unpaid. You are the importer and must follow local regulations.
8.1 You may request a change or cancellation by email.
8.2 Once your order has been packed, changes are not possible. You must accept delivery and follow the returns process. Notify us in advance if returning items.
8.3 Cancellations or refunds are possible only within 24 hours and if the order has not been dispatched.
9.1 Products are standard items and not made to order.
9.2 Descriptions are provided for guidance only and do not imply guarantees.
9.3 Product images may vary slightly from the items delivered.
9.4 To report a defective item, contact us by email and attach clear images.
9.5 Returns of faulty goods must follow the instructions in Section 10.
9.6 Returned items are inspected upon arrival.
9.7 You will be notified of the result of our inspection.
9.8 If found defective, we may:
(a) Replace the item and cover shipping;
(b) Provide a refund, including return postage.
9.9 If no fault is found, a refund may be denied, and service fees may apply.
10.1 This section forms part of the overall Terms.
10.2 You must contact us within 30 days of receiving your order to initiate a return.
10.3 Return shipping is at your expense.
10.4 Refunds are processed after we inspect returned products.
10.5 Items must be returned in original condition, unused, and with all labels. Returns may be declined if conditions are not met.
10.6 Refund timelines may vary.
10.7 You will be notified if your return is approved. Refunds go to the original payment method.
10.8 Return is complete once we have received and inspected the goods.
10.9 Orders in transit cannot be canceled. You must wait for delivery and then follow the return process. Refunds during transit are only possible after 16 weeks.
11.1 Discount codes may be applied during checkout.
11.2 Enter your code at the designated field.
11.3 Discounts will be automatically applied.
11.4 Only one code can be used per transaction.
11.5 Vouchers cannot be redeemed for cash.
11.6 If your order exceeds the voucher’s value, you must pay the difference.
11.7 Refunds for purchases made using vouchers only cover amounts paid in addition to the voucher.
12.1 You must not:
(a) Tamper with the website;
(b) Use it for unlawful activities;
(c) Upload harmful software;
(d) Scrape or extract data without permission;
(e) Use bots or automation tools;
(f) Disregard site usage rules;
(g) Use content for marketing without consent;
(h) Contact others using site data;
(i) Try to gain unauthorized access;
(j) Launch cyberattacks or harm the network;
(k) Alter site code;
(l) Create competitive products using our materials;
(m) Resell or share login credentials;
(n) Share access through private networks;
(o) Repost site content;
(p) Violate any applicable laws;
(q) Place fraudulent orders.
12.2 You will be held responsible for damages caused by misuse.
12.3 Inform us of any abuse.
12.4 All submitted information must:
(a) Be accurate;
(b) Comply with legal standards;
(c) Respect rights of others;
(d) Be free from offensive material.
12.5 We may request identity documents for verification.
12.6 You must comply with local laws while using our site.
12.7 Please report violations.
13.1 Any external links are for reference only and do not imply endorsement.
13.2 We are not liable for third-party websites.
13.3 You may link to our homepage if it's legal and does not harm our reputation.
13.4 Do not suggest affiliation without written approval.
13.5 Do not link from sites you do not own.
13.6 You may not embed or link to internal pages.
13.7 We may revoke linking rights at any time.
13.8 Linked sites must comply with our site use policies.
13.9 Unsure about a link? Ask us first.
14.1 The design and structure of our site are protected.
14.2 All content is owned or licensed by us and protected globally.
14.3 You may only use the site and content for lawful, personal purposes.
14.4 Report suspected misuse of our materials.
14.5 Do not use our trademarks without written consent.
15.1 Our Privacy Policy is integrated into these Terms.
15.2 Cookies are used to improve site experience. Continued use implies consent.
15.3 We handle your data securely and as instructed.
15.4 Sales data may be shared with relevant internal personnel.
16.1 We do not guarantee the site is free from viruses.
16.2 You are responsible for securing your devices.
16.3 Do not upload or spread harmful programs.
16.4 Do not attempt unauthorized access.
16.5 Cyberattacks are strictly forbidden.
16.6 Violators may be banned and reported to authorities.
17.1 We are not responsible for:
(a) Third-party content;
(b) Accuracy of our content;
(c) Suitability of products;
(d) Actions based on site information;
(e) Site access disruptions;
(f) Events outside our control.
17.2 We do not cover indirect losses.
17.3 Our liability is limited to $1,000 or 5x your order amount, whichever is higher.
17.4 All claims must be submitted within 12 months.
17.5 Our team members are not individually liable.
17.6 Implied warranties are excluded where allowed.
17.7 Responsibility is limited to direct interactions.
17.8 Liability is not cumulative.
17.9 Our liability covers the entire product or service.
17.10 Joint liability is limited to our portion.
17.11 Third-party faults reduce our liability.
17.12 Others’ insolvency or limits don’t increase our liability.
17.13 Exclusions do not apply to:
(a) Death or injury due to negligence;
(b) Fraud;
(c) Legal liabilities;
(d) Statutory obligations.
17.14 This section outlines all legal remedies available.
18.1 You agree to cover any losses we face from:
(a) Your breach of these terms;
(b) Fraud or misconduct;
(c) Misuse of the website.
18.2 You will also reimburse us for legal and administrative costs.
19.1 If a Force Majeure Event lasts over 7 days, we may cancel our agreement and refund any undelivered items.
19.2 We will take reasonable measures to mitigate such events.
20.1 We may update these terms from time to time. Significant changes will be communicated to you.
20.2 If you disagree, discontinue using the site.
20.3 Continued use after changes indicates agreement.
21.1 If you violate these terms, we may:
(a) Send warnings;
(b) Limit access temporarily;
(c) Halt orders;
(d) Decline payments;
(e) Permanently block your access;
(f) Report your IP;
(g) Contact your service provider;
(h) Pursue legal action.
21.2 Attempts to bypass restrictions are prohibited.
22.1 You may stop using the website anytime.
22.2 We reserve the right to suspend the website without prior notice.
22.3 Access may be removed if your use causes issues or legal risks.
22.4 Immediate termination may occur without warning.
22.5 We are not responsible for disruptions.
23.1 After termination, we are no longer obligated to provide customer support.
23.2 You will not be entitled to any compensation.
23.3 Sections such as 17 and 18 will still apply post-termination.
24.1 You cannot transfer your rights under these terms.
24.2 Remedies are cumulative and do not exclude others.
24.3 We may delegate hosting services.
24.4 Invalid clauses will be enforced to the extent lawful.
24.5 Failure to enforce terms does not waive rights.
24.6 No third party has rights under this contract.
24.7 These terms are solely for our mutual benefit.
25.1 These terms are governed by the applicable laws of the jurisdiction of our company registration.
26.1 Terms like "Order," "Confirmation," and "Product" are defined throughout this agreement.
26.2 Paragraph numbers refer to this document.
26.3 Headings do not affect the interpretation.
26.4 Singular words include plural, and gender terms apply broadly.
26.5 "Person" includes both individuals and legal entities.
Have Questions?
For any inquiries or privacy-related requests, please reach out to us:
Email us: info@norivale.com
Phone: +31 610218714
Company Number: 77239767
Address: 21 Yiu Wah Street, Causeway Bay, Hong Kong Island, Hong Kong
We aim to respond to all inquiries within 24 hours on business days.
