We deliver to all addresses across Hong Kong— no matter where you are, we’ve got you covered.
At Norivale, we prioritize prompt and reliable delivery. Once your order is placed before 22:00 (GMT +08:00), you can expect it to arrive within 4 to 11 working days, depending on your location.
Here’s how the process works:
Step 1 – Processing (1–3 working days)
We verify your order, apply any personalization, perform thorough quality checks, and prepare your package for dispatch.
Step 2 – Shipping (3–8 working days)
Your order is sent from our fulfillment center and delivered straight to your address. Delivery times may vary based on regional logistics.
Track Your Order Anytime
Use our Order Tracking page to follow your shipment’s journey in real time.
Still need assistance? Reach out at Info@norivale.com — we’re always happy to help.
We offer free standard shipping on all orders, regardless of size, weight, or destination within our delivery areas.
There are no hidden charges or unexpected fees — what you see at checkout is what you pay.
For more information, please refer to our Shipping Policy.
You have 30 calendar days from the day your order is delivered to request a return.
Please note that return shipping costs are the responsibility of the customer.
Once your return is received and approved, we’ll process your refund to the original payment method used at checkout.
For complete guidelines, refer to our Return Policy.
Are there exceptions to the return policy?
In some cases, a partial refund may apply. This includes items that:
For full details, please refer to our Return Policy.
Our products are thoughtfully manufactured and shipped from our dedicated production and fulfillment facility in China.
This setup ensures efficient global delivery while helping us maintain exceptional quality at competitive prices for our customers.
If you have any questions or encounter an issue, our customer support team is here to help.
Just head over to our Contact Page. we strive to respond promptly and provide the support you need.
✉️Email: info@norivale.com
(Monday to Friday, 9:00 AM – 5:00 PM)
📞 Call or text: +31 610218714
📍 Address: 21 Yiu Wah Street, Causeway Bay, Hong Kong Island, Hong Kong.
For Online Contact: Use our contact form we aim to response within 24 hours.
